Shipping & Delivery

Within Germany we charge a flat shipping fee of €3.90 per order.

Orders with a goods value of €39 or more ship free of charge. What counts is the value of your items including VAT, excluding shipping. Your basket always shows how much is still missing for free shipping.

All prices in our shop are final prices including statutory VAT. No further fees apply.

We normally dispatch your order on the next working day after payment is received. DHL then delivers within Germany in 1–3 working days.

If you pay by SEPA Direct Debit, processing starts once the payment is confirmed — your bank usually takes 2–5 working days to settle it. With every other payment method, confirmation is normally immediate.

If an order ever takes longer, we will let you know by e-mail.

Working days are Monday to Friday. Saturdays, Sundays and the public holidays that apply at our location in Munich do not count as working days — we do not dispatch on those days. Bavaria has a few more public holidays than other German states, which can push dispatch back by a day.

Orders placed at the weekend or on a public holiday are processed on the next working day. DHL delivers Monday to Saturday.

We currently deliver to Germany only, and ship exclusively with DHL. Addresses outside Germany cannot be selected during checkout.

Austria and Switzerland are in preparation. We will announce it in the shop and in the newsletter as soon as we deliver there.

As soon as your order leaves our warehouse we send you a shipping confirmation by e-mail containing the DHL tracking number and a direct link to DHL's tracking page.

You can also see the current status at any time in your account under "Orders". Without an account, simply use the link in the shipping confirmation.

It can take a few hours after dispatch before DHL scans the parcel for the first time. Until then tracking shows no status yet — this is normal.

Returns are free of charge for you. We provide a free DHL return label on request — just ask for it in your account or by e-mail at info@beygoma.com.

At beygoma you have a 30-day right of return from receipt of the goods — more than the statutory withdrawal period of 14 days. You will find the full details and the model withdrawal form in our Cancellation Policy.

If your parcel arrives damaged, or never arrives at all, please contact us at info@beygoma.com — ideally with your order number and, in the case of transport damage, a few photos of the parcel and its contents.

Please keep the packaging until the case is settled: DHL needs it to assess the damage. We will file the search request with DHL on your behalf.

We bear the transport risk until the goods reach you. Your statutory warranty rights are unaffected.

We pack as small as possible: for every order we pick the right size from our range of cartons, so no oversized parcels go out.

As filler we use paper and cushioning material reused from our own incoming deliveries. Carton and paper cushioning can go into your paper recycling.

Your Beyblades reach you in their original packaging. It is worth keeping in case you want to return the order.